Frequently asked questions

Shopping on Urban Tex Enterprises is easy! Once you have found the product you want to buy, just follow the steps below:

• Click on ‘buy now, to add this product to your cart,
• Click on ‘cart’ in the top right corner,
• Register/Login into your account by entering your email and password,
• Enter your shipping/billing information,
• Choose your preferred payment option,
• Click on ‘Confirm order’ to proceed to the payment portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service Call Center at (254) 726-613-117.

There are no hidden costs or charges when you order from Urban Tex Enterprises. All costs are 100% visible at the end of the checkout process.

We will update you on the status of your order via email on the progressive stages.

Delivery timelines vary depending on your city and your selected product.

You can request for your order to be delivered to a different address within the same region or city before your order is shipped: for that please contact our Customer Service at (254) 726-613-117.

We will attempt to deliver your order again the next working day. A total of 3 attempts to deliver your order will be made before canceling your order.